Cancellation & Refund Policy

1. Booking Cancellations

You may cancel a booking from your account before a Pandit Ji has been assigned. Once a Pandit Ji is assigned and confirmed, cancellations may be subject to the terms below.

2. Refund Eligibility

The platform/booking assistance fee is refundable if the booking is cancelled before Pandit assignment. Once a Pandit Ji has been assigned and confirmed, the platform fee is non-refundable, as it covers the coordination already carried out.

3. Refund Timelines

Approved refunds are initiated within 5-7 business days to the original payment method. The actual credit to your account may take a few additional days depending on your bank or payment provider.

4. Cancellations by Praynook

If Praynook is unable to arrange a suitable Pandit Ji for your Pooja, we will offer a full refund of the platform fee or help you reschedule, at your preference.

5. How to Request a Cancellation

• Go to My Bookings in your account.
• Select the booking you wish to cancel.
• Confirm the cancellation request.
• Alternatively, contact our support team with your Booking ID.

6. Changes to This Policy

Praynook reserves the right to update this Cancellation & Refund Policy at any time. Changes will be reflected on this page with the revised effective date.